Tuesday, November 20, 2012

Microsoft Corporation (NASDAQ:MSFT)’s Windows Phone 8 Faces Reboot Problems While It Investigates the Issue

Barely after Microsoft Corporation(NASDAQ:MSFT)’s Windows Phone 8 hit the shelves, many users have begun to report bugs like spontaneous reboots and email-sync issues with various devices powered by Windows Phones 8 on different carriers.

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 For example, a user had stated that his loaner HTC 8X Windows Phone 8 on AT&T was running fine since end October, but one fine morning, his email account, including his Microsoft Account, got trapped in an endless loop of continually trying to sync.. He reported that this issue never occurred on his previous phone, an HTC Trophy powered by Windows 7. The Windows Phone 6 automatically rebooted the device as well.

One of the Verizon stores in New York City was displaying two Windows Phone 8 devices -- the HTC 8X and the Nokia Lumia 822. While Nokia Lumia 822 models were stocked in plenty, the number of HTC 8X’s were low in terms of availability. This is due to the reason that the store received very few models and only the black-colored ones. It seems that users who want to purchase an HTC 8X have to wait for a while.

Both Microsoft and WPCentral forums are filled with posts by users who have suggested that uninstalling the Skype for Windows Phone 8 preview app, which Microsoft released, last week, may be able to resolve the rebooting issue. Representatives for the Skype team have not clarified or denied if there is a link between Skype Preview and rebooting. They had passed on the questions to the Windows Phone 8. Microsoft has not made any specific comment, except saying that they are in the process of debugging these errors.

But is there actually any connection between Skype and the rebooting and sync problems? Users were complaining about similar issues before the availability of the Skype preview for Windows Phone 8 app, so it is doubtful if the connection exists.

1 comment:

  1. no problems here or my friend's phone.

    how many 'users' exactly have complained?


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