Tuesday, October 2, 2012

Apple Inc. (NASDAQ:AAPL)’s iPhone 5 Problems Effecting Apple’s image

The much-anticipated iPhone 5 is having more issues than any of its earlier versions.

First it was Apple Inc.(NASDAQ:AAPL) Maps, then it was problems with connectivity, and now there are issues related to downloading of unwanted data.

Verizon subscribers were especially prone to this problem of suspicious overages of data. According to Sci-Tech Today, iPhone 5 owners who were on a Verizon network found that the phone was downloading data through the network services provider instead of a WiFi network where it was available.

Apple is immediately addressing the problem through an upgrade to its carrier settings, but the persistent and niggling issues have, to some extent, tarnished the image of the company as the producer of quality devices.

Persistent issues like these, raises questions as to whether Apple was hasty in introducing the phone into the market.

"Apple's reputation as a savvy mobile-technology provider has been tarnished in recent days as the iconic device maker has struggled to address problems with the new iPhone 5," Sci-tech said.

Discussion boards on the iPhone 5 were filled with users complaining about more data being downloaded than they were actually using.

On Friday Apple issued a carrier settings upgrade to fix the problem and Verizon told media outlets that its iPhone 5 users would not be charged for the data overages, Sci-tech said.

However, Verizon subscribers who have already purchased an iPhone 5 will need to perform a manual upgrade for which Apple has posted a step-by-step set of instructions on an iPhone 5 support page.

No comments:

Post a Comment

Privacy Policy | Legal Disclaimer