The Channel revealed
that International Business Machines Corp. (NYSE:IBM) is the Global Services
Provider that is responsible for outsourcing desktop support to Phoenix IT
Group.
Last day Phoenix has
confirmed that it has entered into a 5-year agreement that is worth £ 40 m with
an anonymous GSP to deliver desk-side services for the employees and the
customers of the company.
Nearly 180 IBM
employees are required to be shifted to the Northampton-based company under
TUPE, Transfer of Undertakings regulation next month.
Director of delivery
operations at IBM Global Technology Solutions, Mark Thomas has said in a note
that IBM has established an Employee Consultation Committee to talk on offers
to strike a deal with a third party company to deliver desk side support in the
United Kingdom.
Thomas has also said he
can confirm that the vendor with whom IBM is presently dealing are talking on
prospects for provision of a services agreement is Phoenix. IBM mentions on its
preview material that it delivers desktop support to small or multinational
companies.
However, channel
sources feel Big Blue was under pressure to make money from the medium sized
accounts it is transferring and inquired if Phoenix will stand any better
chance.
Research director at
TechMarketView, Kate Hanaghan has argued back saying that IBM’s move made sense
and was nothing new. She felt that supervising a field engineering services
comes with many challenges of running something like a cross between a
logistics and a consultancy operation.
In quintessence, there
are instances when service providers have to bear the expenses of an engineer
waiting to be deployed, apart from the challenges of coordinating engineers and
components around the county or even nation.
Hanaghan also said that
some of the IT outsourcers and SIs do not wish to operate in the world. There
is logic to it. Someone like Phoenix, with its committed approach, developed
over several years, is well-placed to undertake this.
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